Warehouse 

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After our goods are manufactured, they go into the inventory at the factory itself. Keeping our inventory in the manufacturing unit plays a huge role in avoiding the use of plastic (as poly packing is a standard requirement for warehouse storage) and also reduces the carbon footprint involved in transportation.

Shipping

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All orders are picked up from our dispatch unit and shipped by our logistics partners. In our environmental impact assessment, we found out that delivery was a major contributor to the carbon footprint of our brand, hence, during checkout, we request our customers to contribute a nominal amount in offsetting the emissions of shipping. Wear Equal contributes the rest. 3-5 Days for shipping. 

Packaging

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Every order is individually packed in our signature cotton canvas pouches that are reusable and come in handy in storing utilities later. The pouches are then put into un-laminated paper bags and stuck with water-adhesive paper tapes. For larger orders, corrugated boxes are used.

Tracking

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While our logistics partners send you tracking details and delivery timelines from their end, we also share a message with the details. You can simply click on the link in the message to know when you will get the package.

Returns

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Anything purchased from our inventory and tried on once is NON-RETURNABLE and NON-EXCHANGEABLE due to hygiene concerns of the nature of the product. Exception returns & exchanges are reviewed on a case-by-case basis only after a thorough investigation is done that the products have not been used.  

Exchange

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In case a return OR exchange is approved, we request the customer to send the products at their own cost as we don’t have a mechanism of exchange and return pickups. On our part, we send the exchanged item at our own cost.